2019-10-13, 09:29:06
Hi,
For support, the email address to use is support@vimalin.com
edit:
For the record, AFAIK the error 'Failed it already has a backup snapshot' only happens if a previous backup got interrupted.
You can fix that by going into VMware Workstation Pro, select your VM, right click, select Snapshot -> Snapshot Manager from the popup menu.
In the Snapshot Manager there's a snapshot called 'Vimalin temporary snapshot', select it, click the Delete Button.
Once that temporary snapshot is deleted, the backup process should work again.
I still like to see the support bundle though, just in case that something happened that is under Vimalin's control.
For support, the email address to use is support@vimalin.com
edit:
For the record, AFAIK the error 'Failed it already has a backup snapshot' only happens if a previous backup got interrupted.
You can fix that by going into VMware Workstation Pro, select your VM, right click, select Snapshot -> Snapshot Manager from the popup menu.
In the Snapshot Manager there's a snapshot called 'Vimalin temporary snapshot', select it, click the Delete Button.
Once that temporary snapshot is deleted, the backup process should work again.
I still like to see the support bundle though, just in case that something happened that is under Vimalin's control.