2021-10-28, 03:26:16
2021-10-28, 09:21:34
Hello angrycustomer,
Thanks for your question.
Can you please email the support bundle to support@vimalin.com so that I can have a look at why it doesn't want to work?
You can create the support bundle from the help menu (Help -> Create Support Bundle)
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Wil
Thanks for your question.
Can you please email the support bundle to support@vimalin.com so that I can have a look at why it doesn't want to work?
You can create the support bundle from the help menu (Help -> Create Support Bundle)
--
Wil
2021-10-29, 08:40:53
Documenting for myself and others who might bump into this.
This is a bit of a weird case as the screenshots above show that everything should be fine.
However, the support bundle was missing all the files (logs/settings/db) from the following paths:
Even while that was correctly set in the registry and those paths were likely not empty (there should have been errors on starting up)
Then I remembered seeing this exact thing from one Vimalin customer and back then an uninstall and reinstall fixed the issue.
This was also what fixed it here.
This is a bit of a weird case as the screenshots above show that everything should be fine.
However, the support bundle was missing all the files (logs/settings/db) from the following paths:
Code:
C:\ProgramData\Vimarun\SystemLogs
C:\Users\<User>\AppData\Local\Vimarun\Config
Then I remembered seeing this exact thing from one Vimalin customer and back then an uninstall and reinstall fixed the issue.
This was also what fixed it here.